Knowledge Base

Shared hosting means your website shares a server and its resources (like RAM and CPU) with other websites. It is affordable and suitable for small to medium-sized sites.

Uptime refers to the time your hosting server stays online. Most providers offer 99.9% uptime, meaning your website will be accessible most of the time.

Each plan offers different features like disk space, bandwidth, email accounts, databases, and CPU/RAM limits. Refer to the plan comparison table.

Yes, you can upgrade your hosting plan anytime via your client dashboard. Upgrades take effect instantly without downtime.

We offer free website migration. Just raise a ticket with your existing host login details, and our team will handle the migration.

Bandwidth is the total data transferred to and from your website. It includes file downloads, uploads, and website visits.

Add-ons are additional features like daily backups, premium SSL, dedicated IP, and advanced email filters that you can purchase separately.

Yes, all shared hosting plans include email hosting with webmail access, custom email addresses, and spam protection.

LVE RAM is a virtual limit on how much memory your website can use on shared servers. It helps maintain performance across accounts.

Yes, we offer a ₹1 trial for selected plans so you can test our service before upgrading to a full plan.

Log in to your Hostifyer account, go to Services → Click on your Hosting → Access cPanel from the Quick Links.

Inside cPanel, go to "Email Accounts", click "Create", fill in the details, and set a strong password.

Navigate to cPanel > Backup or JetBackup. Choose full or partial backup and download the file to your system.

Go to "Softaculous Apps Installer" in cPanel, select WordPress, click install, and follow the setup wizard.

In cPanel, open "Disk Usage" to view how much space each folder is using in your account.

Under "Domains" in cPanel, select "Subdomains", enter the prefix (e.g., blog), select domain, and click create.

Go to "File Manager" in cPanel to upload, delete, move, or edit files directly in your browser.

In cPanel, search "Cron Jobs", then schedule your command and time frequency to automate tasks.

Use "MySQL Database Wizard" in cPanel to create a new database, user, and assign privileges.

You can reset it via your client dashboard or by contacting support if you’ve lost access.

Log in to your Hostifyer client dashboard, go to Support → Tickets → Open New Ticket and describe your issue.

Log in, go to Billing → My Invoices → Select Invoice → Choose payment method and complete payment.

In your dashboard, navigate to My Account → Edit Account Details to update your name, address, or email.

Visit your domain control panel, and update nameservers to ns1.hostifyer.com and ns2.hostifyer.com (or the provided ones).

You can find your hosting or email login credentials under the "Product Details" page in your dashboard.

Create a new support ticket with your old hosting details, and our migration team will begin the process within 24 hours.

We provide free Let's Encrypt SSL. Go to cPanel > SSL/TLS > Manage SSL and click "Install" for your domain.

Go to Billing → My Invoices. You’ll see a full list of paid, unpaid, and cancelled invoices with download option.

Yes. Submit a cancellation request from your dashboard under the Services → View Details → Request Cancellation.

Go to My Account → Manage Contacts/Sub-Accounts. Add a user and set permissions like billing, support access, etc.